Shipping Policies
Shipping Policies - Juenethia
At Juenethia, we want to ensure a smooth and delightful experience for our customers. Please review our shipping policies to understand how we handle the processing and delivery of your radiant skincare products.
Processing Time:
- Our current processing time is 2-6 business days. We strive to fulfill orders as quickly as possible while maintaining the quality and care that goes into each product.
Holiday Processing Time:
- During the holiday season, our processing time may be extended due to increased order volumes. Rest assured, we are committed to shipping your orders promptly, and we appreciate your understanding during this festive period.
Order Confirmation:
- Upon placing an order, you will receive an order confirmation email with details of your purchase. Please review this confirmation, and contact us immediately if any information is incorrect.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and your delivery location. You can view the shipping cost at checkout before completing your purchase.
Shipping Methods:
- We primarily use standard shipping methods to ensure cost-effectiveness for our customers. If you require expedited shipping, please contact us before placing your order, and we'll do our best to accommodate your request.
Tracking Information:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your package.
Lost or Stolen Packages:
- Juenethia is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate. If you encounter any issues, please contact the shipping carrier for assistance.
International Shipping:
- Currently, we only ship within the United States. We are actively exploring options for international shipping, and we appreciate your patience as we work towards expanding our reach.
Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect or incomplete shipping address, we will contact you for an updated address. Additional shipping charges may apply.
Contact Information:
- For any inquiries related to shipping, please contact us at [email protected] or through our Contact Us page on the website.
Thank you for choosing Juenethia!